Frequently Asked Questions

We hope we can answer any questions you have here or on the site, but if you want to talk through what life on Deloitte Ride Across Britain is like we are always on the end of the phone. 

GENERAL

Can I pay the entry fee in instalments?

Yes, there is the option to pay your entry fee in instalments.  More details regarding the instalment schedule for each package can be found below:

Package Instalments Full price
On registration On 6th Nov 2016 On 2nd Apr 2017
         
Classic (Early bird) £249.00 £750.00 £500.00 £1,499.00
Classic (Standard price) £999.00 £600.00 £1,599.00
Classic (Final release) £1,699.00 £1,699.00
England £249.00 £375.00 £375.00 £999.00
Scotland £249.00 £325.00 £325.00 £899.00
Plus (double occ) £249.00 £1,025.00 £1,025.00 £2,299.00
Plus (single occ) £249.00 £1,125.00 £1,125.00 £2,499.00
Is my deposit refundable?

The £249 deposit is non-refundable under any circumstances.

However, if you have opted for the “ultra” package and we do not reach the 50 pax minimum requirement, then you will be fully refunded your deposit, as the event will not be able to go ahead.

 

Do I need insurance?

We highly recommend that riders take out suitable insurance to cover themselves and their bikes during, and in the lead up to the event. If riders are suitably insured, they will be covered should they have to pull out for any reason and we will provide the necessary documentation to give to their insurers to be reimbursed the entry fee. We cannot personally give advice on this but your insurers should be able to advise you on suitable cover.

When do I need to arrive on the event?

The official dates for the Ride are:

  • Full Course classic/ plus – 9th – 17th September 2017
  • England – 9th – 13th September 2017
  • Scotland – 14th – 17th September 2017
  • Ultra – 13th – 17th September 2017

Riders will be expected to arrive from 2pm the day before their first day of riding to register and prepare for the next day. There will be dinner and a briefing the evening before the first days riding, and accommodation provided.

How do I get my bike to the start and from the finish?

We have a third party transport supplier that help our riders get their bikes to and from the event. Please note this is an additional cost and you will be sent the exact details and timetables around Feb/ March 2017. Click here to see the 2017 timetable, to give you an idea of pick up points.

How the bike transport service works:

  • Around a week before the event – You will be able to drop off your bike at a location around the country at a specified time (around 12 locations across the UK – usually motorway service stations). Your bike will will then be transported to the start line and ready and waiting for you when you arrive in Land’s End.
  • After the event – You can leave your bike with us at the finish and collect if from the pick up point of your choice around a week later at a specified time.

Please note: If you are an England or Scotland rider you will need to organise your own transport to/ from Penrith.

 

Is there rider transport available?

We will be providing a rider shuttle service (for riders and bags only – with the exception of overseas riders) that will collect riders from local transport links to Land’s End and John O’Groats. These are usually:

LE – Penzance train station (best for if you are travelling down from London), Exeter Airport, Newquay Airport, Bristol Airport.

JOG – Wick Airport/ Wick train station / Inverness Airport (for flights/ trains back to London and other destinations)

For those flying out of Inverness at the end of the ride there will be shuttles on both the Sunday (from the finish line in JOG) and from a hotel nearby Inverness airport on the Monday morning. Click here to see the 2017 timetable, to give you an idea of timings and prices.

I'm an international rider, what are my best transport options?

If you are flying from overseas for the Ride, we understand you may not be able to drop your bike for the bike transport in advance of the event. Therefore our transport service will allow you to book your bike on to certain “rider only” bus shuttles for an additional cost. 

Getting from London to Land’s End: If you are flying in to London, your best option is to get a train from London to Penzance (you must book your bike on to this in advance). You then need to book a shuttle with you (and your bike) to get to the start line. Alternatively there are some shuttles from southern airports such as Bristol and Newquay.

Getting from JOG to London: On day 9 (the last day) there is no accommodation provided. However, our shuttle provider organise shuttles from the finish to inverness and Wick on the Sunday afternoon/ evening (must be pre-booked). The majority of riders will make their onward journey on the Sunday but many opt to stay overnight in either Inverness or Wick and get flights or trains the following day. You will either want to get a late flight or sleeper train from Inverness on the Sunday, or a flight back to London from Inverness on Monday.

What happens if I need to cancel my place?

We offer a refund sliding scale if participants have to cancel their place for any reason. The refund amount the individual is entitled to will depend on how early they notify us of the need to cancel, as the nearer to the ride it gets the costs for that individual will have already been accounted for – this is outlined in our rules and regulations.

We highly recommend that riders take out insurance to cover themselves should any issue occur which would result in cancellation. Alternatively we do offer the option to defer your place to the following years event. Participants who wish to defer are subject to pay a ‘deferral fee’, which will vary depending on the time of notification. Click here for deferral Ts and Cs. 

Can I defer my place to 2018?

Threshold will allow a participant to defer their place on the event to the following year under the following circumstances

  • The participant must have paid the full Entry Fee for their place on the event
  • If the participant has balances outstanding these must be paid immediately before the deferral can be approved.
  • The participant is subject to pay a “Deferral Fee” depending on the time of notification that they wish to defer.

Please click here to view the full deferral policy.

CLASSIC, ENGLAND AND SCOTLAND

How much training am I expected to do?

The level of training required will vary depending on the individual. We provide riders with the choice of three training plans to download each month: novice, intermediate and advanced. All three training plans are designed to get riders at any level in shape to enjoy and complete the ride.

It’s not obligatory for riders to strictly follow the training plans we provide. Don’t panic if you miss a session just ensure you keep up your fitness and “get the miles in your legs”. Some riders will opt to follow their own tailored plans or go on recommendations of others who have completed similar events – so there are other ways of training outside our guidelines.

As well as training plans, each of our monthly emails will include a section on responsible riding. It is important to remember that the key factor of training is to get out on the bike as much as you can, as well as learning key skills that you will need for the ride. Therefore it is also recommendable for riders to get some practice group riding, train on undulating terrain and perhaps have a go at a multi-day sportive such as the Dulux Trade London Revolution.

What does the entry fee cost go towards?

The whole entry fee goes towards the costs of the facilities and services put in place for riders. These costs include camping facilities, food – including breakfast, lunch, dinner and pit stop snacks, sports nutrition and facilities for showering/ bathrooms etc. The fee also goes towards crew service costs on the event such as: chaperones, medical and massage teams, mechanics, luggage transport services and base camp/ pit stop crew. Check out our “What’s included” page for more information.

Is overnight stay included on the evening before riding and Sunday after the ride?

On the evening before riding, overnight stay at the Land’s End base camp is included. Riders will be required to arrive from 2pm to register and get their bikes ready for the next day. On the Friday night there will be a rider briefing and an evening meal provided ready to get set and go on the Saturday morning.

On the final day of the ride there is no overnight accommodation provided. Once riders arrive at the JOG base camp there will be hot soup and coffee’s available and riders will usually head off home. A small percentage of riders normally choose to stay overnight up in Scotland near the airport due to flight/ train times and then head off on the Monday.

How do I get my cycling kit cleaned and dried on the ride?

We will be providing a laundry service on the ride at an additional cost for those doing the ‘classic’ or ‘plus’ package. This will enable you to get your cycling kit cleaned on days 3, 5 and 7 of the ride meaning you will need to bring three sets of cycling kit with you.

As well as this, there will be washing facilities available for you to wash your other kit and there a drying room available at each base camp for you to leave your kit overnight to dry to pick up in the morning.

Do I need to bring a sleeping bag?

You will need to bring your own sleeping bag but tents and inflatable roll mats will be provided.

Once you’ve signed up we will send you the event information guide, which has a recommended kit list so you know exactly what you do and do not need to bring.

How many miles will I cycle on average each day?

You will cycle on average 110 miles a day, wth the longest day being 127 miles.

 PLUS

What is the quality of the hotels we will be staying in?

All the hotels will have a minimum of 3 stars. Further detail on each hotel will be sent to you in due course once you have registered.

What type of rooms are provided?

Rooms will be single occupancy, but there is the option for the plus package to opt for a double occupancy room if you are signing up as a couple.

Where will I eat breakfast and dinner each day?

Plus – Each night you will eat dinner at the hotel and breakfast at the basecamp with the other riders.

Does each day start and finish at the accommodation?

Plus – Each day you will start/finish at the basecamp and be shuttled to and from your hotel accommodation.

On average, how many miles will I cycle each day?

Plus – The mileage for the ‘plus’ package is same as that of the classic. You will cycle on average 110 miles a day for the 9 days.

Is the route fully signed?

Plus – Yes, you will follow the same route as the “classic” package and therefore the route will be fully signed, with chaperones along route for support.

Are there pit stops along route?

There will be pit stops roughly every 35-40 miles along the route for you to refresh and sort out any mechanical/ medical issues you might be having.

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