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FAQS

We are on hand to help answer your queries

Entry info

Is it for me?

Our events are designed to challenge, whatever your fitness level. But the event is achievable with the right preparation and commitment to training.

Visit our Is it for me page for more inspiration.

Price and packages

We have a variety of packages available with varying distances and prices and the option to take part for charity too.

Visit our Packages page for more information.

What's included in my Entry Fee?

From training plans, to first class route support, to fully loaded pit stops and an amazing overnight experience, there is a lot included in your Entry Fee. See our What’s included page for more detail.

When do event entries close?

The closing date for entries is Sunday 22nd August 2021 at midnight. No entries will be accepted after this time. If the event is sold out, registration will close earlier.

How do do I join the 2022 waiting list?

Tickets sold out in record timing this year! Join our 2022 Jump the Queue and never miss out again. You’ll receive an exclusive 24-hour window to bag yourself a ticket before our general entries open for 2022!

Can I split the Entry Fee into instalments?

Yes, there is the option to pay your Entry Fee in instalments. See the instalments section below for further information.

Is there an age limit?

Participants must be aged 18 years or above by the start of the event to be allowed to enter the event.

Registration packs

You will receive your Registration Pack in the post ahead of the event. In your pack you will get the following items with clear instructions on what to do. Everything else will be given to you upon arrival.

  • Bike number (incl cable ties to attach it to your bike)
  • Timing chip to stick to your helmet
  • Luggage label
  • Accreditation wristband (to be worn at all times during the event)

International participants, and those who register or change package, in the last month before the event, will need to collect their pack at the registration desk at the start of the event, as you will not receive them in the post.

Can I change my package?

Yes, you can transfer to another package if it is not sold out.

This must take place before midnight on Sunday 22nd August 2021.

Notice of a package transfer must be done via the MyEvents Portal.

Please note, if you are transferring from a fully priced package to a charity package, please email us at info@rideacrossbritain.com.

Please refer to the Terms and Conditions for further details.

Is overnight stay included on the evening before riding and Sunday after the ride?

Yes, riders will be expected to arrive from 2pm the day BEFORE their first day of riding to register and prepare for the next day. There will be dinner and a briefing the evening before the first day of riding, and accommodation provided either camping or hotel depending on your package.

On the final day of the ride there is NO overnight accommodation provided. Once riders arrive at the England or John O’Groats finish line (depending on package), there will be hot soup and coffee’s available and riders will usually head off home.

Team entry

We welcome teams on the event! By creating a team, it also helps us assign you to camping zones.

Teams of friends: As we need all medical and dietary info from each participant we need each individual to register themselves. There will be a section on the registration form that allows you enter your team name, so we can link you with your other team mates.

Corporate teams: If you are interested in entering a corporate team, please contact us at info@rideacrossbritain.com. We can invoice your company for the places so the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training days.

What are the benefits of entering a corporate team?

As the UK’s leading cycle event for corporate teams, with the very best support provided. Achievable for all that put the training miles in, we’ve seen riders of all ages, experience and fitness levels conquer LEJOG.

Whether it’s a small group of you or most of the company – we can create a package that works for you. Optional extras include hospitality zones, bespoke kit and live Q&A’s for your team. Have a look at our Corporate Team page for more information.

Do I need personal insurance?

We highly recommend that riders take out suitable personal insurance to cover themselves and their bikes during, and in the lead up to the event.

If riders are suitably insured, they will be covered should they have to pull out for any reason. We will provide the necessary documentation to give to their insurers to be reimbursed the Entry Fee. We cannot personally give advice on this but your insurers should be able to advise you on suitable cover.

What is covered with the registration insurance?

Registration insurance is available through our 3rd party partner Active Refunds. This is offered at the end of the registration form during check out. This is an optional add-on to ensure the participants’ full registration fees are refundable if the participant is unable to attend the event. It does not offer a full refund if the Event is postponed or cancelled.

A full overview of what your registration insurance policy covers can be viewed in your Active Refunds confirmation email. If you have any further questions, we recommend contacting Active Refunds directly on support@active.com.

Can I buy registration insurance after registering?

The option to purchase registration insurance is only available during the registration process and therefore we are unable to add this once your registration is complete.

Can I volunteer?

If you would like to volunteer on an event please visit the dedicated Volunteering page for more information.

INSTALMENT MANAGEMENT

What date do the instalments get taken?

If you have opted to be on the instalment plan, there are three payments that are scheduled to be taken on:

  • 6th November 2020
  • 5th February 2021
  • 9th April 2021

How much is each instalment?

The instalment amounts differ depending on the package and date that of registration. You will have received an email after registering which confirms the amount to be taken on each date.

What happens if my card details have changed?

You can log in to your ‘MyEvents Portal and select ‘Billing management’. Find the payment method and select ‘add new credit card’. Proceed to complete your details and update.

 

Can I pay my balance, or my next instalment early?

Yes, you can. You log into your ‘MyEvents Portal and chose to either pay your next instalment balance or the full account balance

What happens if my payment doesn’t go through or gets declined?

Your payment plan will be cancelled if your payment gets declined and you will only be able to pay off the remaining balance in one go via your MyEvents Portal.

Unfortunately, we’re unable to reinstate the payment plan.

When and where

When and where will the Ride take place?

The official dates for Deloitte Ride Across Britain 2021 are:

  • Full Course Classic / Plus: 4th – 12th September 2021
  • England: 4th – 9th September 2021
  • Scotland: 10th – 12th September 2021

The Basecamp addresses are:

  • Friday 3rd Sept: Land’s End, The Land’s End Resort, Land’s End, Cornwall, TR19 7AA (///weddings.drum.lessening)
  • Saturday 4th Sept: Okehampton, Okehampton Showground, Holsworth Road, Okehampton, Devon, EX20 (///united.wager.until)
  • Sunday 5th Sept: Bath, Three Shire Field, Bannerdown, Bath, BA1 8EG
  • Monday 6th Sept: Ludlow, Ludlow Racecourse, Bromfield, Ludlow, Shropshire, SY8 2BT (///shark.importing.lately)
  • Tuesday 7th Sept: Haydock, Haydock Park Racecourse, Newton-Le-Wllows, Merseyside, WA12 0HQ (///salsa.agent.arrive)
  • Wednesday 8th Sept: Carlisle, East Park, Brisco, Carlisle, CA4 0RB (///cattle.relate.asks)
  • Thursday 9th Sept: Edinburgh, Hopetoun House Estate, South Queensferry, Edinburgh, EH30 9SL (///lotteries.attaching.wings)
  • Friday 10th Sept: Strathdon, Lonach Highland Games Site, Bellabeg, Strathdon, AB36 8UL (///buzzards.melon.applause)
  • Saturday 11th Sept: Kyle of Sutherland, Balblair Farm, Bonar Bridge, Sutherland, IV24 3AY (///lakeside.follow.pointer)
  • Sunday 12th Sept: John O’Groats, The Highland Games Field, John O’Groats, Wick, Cathness, KW1 4YR (///choice.prospers.dentistry)

When do I need to arrive at the event?

Registration for Riders is 2pm the day BEFORE their first day of riding.

There will be dinner and a briefing the evening before the first day of riding, and accommodation provided either camping or hotel depending on your package.

REGISTRATION

  • Full Course Classic / Plus: Fri 3rd Sept
  • England: Fri 3rd Sept
  • Scotland: 9th Sept

Registration day key timings

Below are the key timings for your respective registration day:

  • 14:00: Basecamp open
  • 14:00 – 19:30: Registration open
  • 18:00 – 21:00: Dinner
  • 20:00: Compulsory rider briefing

Getting there and back

Is there rider, bike and luggage transport available to Land's End and from John O'Groats?

We encourage as many of you as possible to take shared or public transport to and from the event to minimise the environmental impact of the event.

We are partnered with European Bike Express who provide bike, rider and luggage transport service to and from the Ride.

More information regarding the timetables, costs how to book, and how best to pack your bike can be found on the Rider Information Platform.

Please note: if you are an England or Scotland rider you will need to organise your own transport to/from Edinburgh.

I'm an international rider, what are my best transport options?

If you are flying from overseas for the Ride, we understand you may not be able to drop your bike for the bike transport in advance of the event.

Check out the International Transport Guide on the Rider Information Platform for all of the information and the links to book.

Can friends and family drop me off / pick me up from the event?

If you are being dropped off / collected by friends or family, drop-off and pick-up parking is available at each Basecamp. This is free of charge and does not need to be booked.

Unfortunately this year, friends & family will not be allowed on to the Basecamp site except for John O’Groats.

Can you recommend anywhere to stay in the area before / after the event?

We are unable to provide recommendations for accommodation in the area. We suggest looking at booking.com for advice or visiting our Rider Facebook Forum, where other participants might be able to provide their recommendations.

 

Training

Training plans

All Training Plans can now be viewed via the Rider Information Platform.

How much training am I expected to do?

The level of training required will vary depending on the individual. We provide riders with the choice of training plans (novice, intermediate and advance) to get any level of rider into shape to enjoy and complete the ride.

It is important to remember that the key factor of training is to get out on the bike as much as you can, as well as learning key skills that you will need for the Ride. Therefore it is also recommended for riders to get some practice in group riding, train on undulating terrain and perhaps have a go at a multi-day sportive.

How fast do I have to cycle?

Each day the route will be open for 12 hours. You will therefore need to be able to cycle the distance within that time, which equates to approx 10 mph as a minimum. If this sounds like a stretch for you, we recommend following the event Training Plan provided to you as part of the package.

Rider Q&A and Spring Training Ride

Each year we hold a Rider Q&A in February and Spring Training Ride in March.

These are usually in person events, however for 2021 these were hosted as online webinars. For recordings of this years’ webinars please visit the Rider Information Platform.

KIT AND EQUIPMENT

WHAT KIT SHOULD I WEAR?

A full kit list is provided on Rider Information Platform.

WHAT BIKE DO I NEED?

Our main aim is for everyone to enjoy and complete the Event safely. To do this, we understand that participants might want to ride a variety of bikes. If you have a specific bike that you would like to ride which is not listed below, please contact us so we can discuss your options and make sure we can support you.

We recommend riding a road, hybrid or cyclocross bike. Please only bring one bike with you as we do not have the space to accommodate two.

Please make sure that your bike has:

  • Handlebars with bar-end plugs fitted
  • Working front and rear brakes
  • 360° rider visibility
  • And that you can cycle consistently at a slowest average speed of 10 mph for 100+ miles

Due to mechanic stock availability and safety reasons, we do not permit:

  • E-bikes*
  • Towing trailers
  • Fixed wheel bikes with no brakes and/or only a front brake fitted
  • Specialist time-trial bicycles
  • Stride driven or stand-up machines, such as elliptical cycles
  • Unconventional handlebars (including triathlon bars, aero bars, clip-ons, prayer bars, Spinaci bars and cow bars)

If you have questions concerning your bike, please email us and we’ll be more than happy to discuss these with you.

* We will permit the use of e-bikes if you have a registered disability, and an e-bike will enable you to complete the event. Please see the Terms & Conditions (4.12.20) for more details.

DO I HAVE TO WEAR A HELMET?

Yes. Safety out on the road is paramount to us so we cannot allow you to ride without one.

Bag transfer & luggage allowance

We will transport your bags for you from the start to your final destination each day. In your Registration Pack you will be given a luggage label with your participant number on it to attach to any luggage so it is easy to find at the end of the day. You’ll just need to drop bags with us in the morning and it will be there for you to pick them up at the other end.

LUGGAGE ALLOWANCE:

  • Classic / Scotland / England packages: 16kg in one bag
  • Plus package: 21kg split across two bags (one bag must not exceed 16kg. We suggest 1 x main bag of 16kg and 1 x day sack of 5kg)

If you feel like you need more weight than your package allows, you can to purchase Extra Weight via European Bike Express. More information, costs and how to book can be found on the Rider Information Platform.

Where can I order event merchandise from?

Merchandise is available to order via our online shop.

When will I receive my merchandise?

Merchandise will arrive in the post to the address listed on your registration form approximately 2 weeks before the event. Be sure to check you have shared the correct address with us.

We are only able to deliver to address within the UK. For international participants, you will be able to purchase merchandise on the live event.

How do I get my cycling kit cleaned and dried on the ride?

We will be providing a laundry service on the ride at an additional cost for those doing the ‘Classic’ or ‘Plus’ package. This will enable you to get your cycling kit cleaned three times throughout the ride meaning you will need to bring three sets of cycling kits with you.

You can purchase laundry during registration or via ‘Additional purchases’ on your MyEvents Portal.

As well as this, there will be washing facilities available for you to wash your other kit, and there is a drying room available at each Basecamp for you to leave your kit to dry overnight and pick up in the morning.

Food and drink

Pit stops

Each pit stop will have a selection of snacks for all participants including a variety of sweet and savoury options, which will vary at each pit stop. Water will also be available.

More information on food and drink will be published closer to the event on the Rider Information Platform.

Basecamp

There will always be a hot two course evening meal at the Basecamp as well as snacks during the afternoon such as soup and bread. A hearty breakfast is available each morning before the route opens.

Finish line in John O'Groats

Soup and bread plus a hot or cold drink will be available when you reach John O’Groats before you head home.

Dietary requirements

We cater for all dietary requirement as long as we know in advance including gluten free, dairy free, vegetarian and vegan options.

Please ensure that any specific dietary requirements are entered on your registration form.

Sometimes, this food can be kept in a different section so please ask a member of staff if you can’t immediately see these options.

Registration

What do I need to do when I arrive at the event?

When you arrive at the event, there are few things that you’ll need to do. There will be a team on site to guide you through the process so please don’t worry!

  • Drop off you bike at the bike racking
  • Register
  • Head to tent allocation
  • Check your bike over
  • Fuel up with our hot dinner
  • Attend our evening briefing
  • Get a good nights sleep!

Colour zones

You will be allocated a specific colour for the duration of the Ride.

The colour zone relates to where you put your bike in the racking, where your tent is located and where you drop off / collect your luggage each day.

If you would like to be in the same colour zone as friends/family, please ensure you register as a team.

Route and support on the event

Medical support

We will have medics available at the pit stops and Basecamps each day and there will also be emergency medical cover available on route for the duration of the event.

Due to COVID-19 mitigation measures, there may be further medical checks and questionnaires,  prior to being allowed into the Basecamp.

Mechanical support

There will be mechanical support at the start of each day, out on the road, at the pit stops and at Basecamp.

The mechanical teams will have a wide range of spares to ensure everyone has the best chance of finishing the route. If you have a problem with your bike the mechanical team will aim to fix it free of charge, but any parts will be charged at retail price. These will need to be paid for at the time of repair. You are expected to be able to repair your own punctures.

In worst case scenarios, the mechanical team will be able to lend you a spare bike to keep you on the road whilst your bike is being repaired.

ISSUES ON THE ROUTE
If you have a problem out on the road that isn’t a puncture, then you can call the Event Control Mechanical Support number which will be on your bike number and the mechanic team will come and find you as soon as possible.

Please see the full bike repair kit list on the Rider Information Platform.

Bike storage

Secure bike racking will be provided for all riders at Basecamp. This is manned by our security team. This is not under cover and you do not need to bring a bike lock.

Start line etiquette

Each day, the start line will be open for approx 1hr. It is a rolling start line with riders set off in small groups, roughly 3 mins apart after a short safety briefing. To ensure the process is smooth each day, we ask that you observe the following:

  • Ensure you have fully emptied your tent and dropped your luggage off at your designated lorry
  • Be ready at the start line on time each morning to begin your day’s cycling
  • Let slower riders off first
  • If you are a quick rider, don’t rush to be first away as our next Basecamp will not be open until 2pm.

Evening rider briefing

Each night there will be a compulsory rider evening briefing at 8pm. This will update you on what to expect the following day including weather and any minor route changes that may have happened.

How many miles will I cycle on average each day?

You will cycle on average 110 miles a day.

Signage and navigational devices

SIGNAGE
The route will be marked with arrows (white on a blue background)

The route maps are available to view on the Rider Information Platform. Always follow the event signage in case there are any last-minute changes to the route.

NAVIGATIONAL DEVICES
Our route distances are produced by our Technical Route Director using an electronic mapping system. This is as accurate as possible but discrepancies can occur between the use of different GPS running computers, the position on the route and atmospheric conditions. This in turn may lead to potential minor differences in distance when out on the route.

Are the roads closed?

No. Where possible the route is set along quieter roads so there is less traffic (and they’re more scenic). You must still cycle sensibly and safely and obey the Highway Code at all times.

Timing

Times will be taken from the timing chip on your helmet that you will receive at registration.

Times will be taken at the Start, pit stops and Finish of each day and will be published online after the event by Results Base. A link to the results page can be found on the Rider Information Platform.

Chaperones

There are approx 25 cycling chaperones who will ride amongst you to encourage group riding and to also offer support where needed.

Group riding

We will be encouraging you to ride as a group wherever possiblem, although ultimately it is your decision how you ride.

We find riders will naturally fall into small and medium sized groups as the event progresses. Around 10-12 per group is ideal.

These groups are flexible by nature. If you are having a good day, you may want to push on with others. If you are having a bad day you may wish to drop back and join a more leisurely group behind you.

Find a group of people of a similar standard and maintain a sustainable pace.

Pit stop frequency

There are generally 2 pit stops a day. These will be at regular intervals and will give you a chance to refresh and recharge for the next stage. You can also check in with the medics or mechanics if you need to.

You must stop at the two daily pits stops so your time is logged and we know where you are.

We recommend a quick turnaround to get back on the route as quickly as possible.

The longer days also have ‘power pit stops’ to keep you going. These will just have water and lighter snacks so stock up at the previous pit stop if you are having a tough day.

What is the daily cut off time?

The route will be open for 12 hours per day and each pit stop and the finish line will have a cut off time based on the mileage and terrain.

The specific cut offs will be published before the event and reiterated each day.

  • All riders must be clear of the pit stops and cross the finish line each day within the route operating window.
  • We reserve the right to alter these cut off times due to extenuating circumstances such as weather or other issues that may affect rider safety.

What is the broom wagon?

We operate a ‘broom wagon’ vehicle(s) that will follow the route behind the last participant.

  • The broom wagon will pick people up if they fall behind the pit stop cut off times and/or route closing time or who become injured/medically unable to take part on a particular day.
  • Once you are in the broom wagon you will not be able to get back on to the route that day and will be transported on to the next Basecamp.

What is the three strike rule?

Anyone can have an off day caused by anything from running out of energy after a bad sleep to getting a few unlucky punctures. So instead of asking you to leave the ride if you miss one cut off, we operate a three-strike rule:

Any rider who has THREE strikes will be asked to leave the Ride after the third strike and will NOT be permitted to take part in the remainder of the event.

We believe this is the fairest balance of giving people the chance for a couple of ‘off’ days, whilst ensuring those who haven’t done sufficient training don’t use the broom wagon as a taxi from one end of the country to the other thus rendering it unusable for those still riding.

YOU WILL GET ONE STRIKE IF:

  • You fail to make the pit-stop cut off times
  • You do not start on a particular day, and travel in the broom wagon to the next Basecamp
  • You do not start on a particular day, and organise your own transfer to the next Basecamp
  • You leave pit stop 2 within the cut off time but do not reach the Finish before the cut off time

We know this can be tough for some people who may have unforeseen issues on the event. However this this is non-negotiable and will be enforced consistently throughout the ride.

This is for the safety of all riders and crew, and in particular, those who have fallen outside of the cut off times.

Live event tracking

In partnership with Open Tracking, you can now hire a GPS tracker for the duration of the event

Your tracker will provide accurate location data, available online for your friends and family to view, so they can see how well you’re progressing along the route. This is NOT linked to your event timing, but it does mean your supporters can see more accurately where you are throughout the event and how close you are to the finish line!

Visit Open Tracking to book now.

Your safety

We take your health and safety very seriously.

EMERGENCY CONTACT NUMBERS
You will be provided with emergency contact numbers for the event which will go through to our central Event Control team.

  • These will be clearly marked on your bike number and wristband.
  • Please make sure you add these numbers to your mobile contacts list.

Overnight: camping packages

What is provided at Basecamp and what do I need to bring?

The following is a list of what you can expect to find at each Basecamp:

  • Toilets
  • Showers
  • Pamper area with hairdryers and mirrors
  •  Towels (one per person day)
  • Drying room
  • Medics & Sports Therapists
  • Dining Area
  • Stretching Area
  • Chill out space
  • Charging facilities
  • Bike storage (manned by our security team)
  • Bike washing
  • Laundry (Bath, Haydock and Edinburgh only and must be pre booked)
  • Bar*

Please see the Rider Information Platform for the complete kit list of what you will need to bring

*Additional cost

Do I need to bring my own tent and sleeping mat / can I bring my own?

Your tent will be pitched ready and waiting for you when you arrive at Basecamp. You are not permitted to provide your own tent and camp on site.

You will need to bring your own sleeping bag and sleeping mat.

How are tents allocated (can I have a tent next to my friend / partner)

Upon arrival into Basecamp, head to our Tent Allocation team who will allocate tents to participants on a first come, first served basis.

When we issue Registration Packs, you will be allocated a colour. You will then be allocated a tent in this colour zone.

To ensure you’re in the same colour zone as your partner or friends, we would recommending creating a ‘team’. We will endeavour to ensure all team members are allocated the same colour.

You can create a team through your MyEvents Portal by clicking on ‘create a team’.

We can’t pre-allocate tents to groups, but if you come in together we will attempt to allocate tents next to one another where feasible.

How big are the tents

The tents are 2 man pop up tents (allocated one per person) so if you are participating in a couple you can opt to put your bags in one tent and yourselves in another.

ARE MASSAGES STILL GOING TO BE AVAILABLE IN 2021?

Due to Covid limitations, we are unable to confirm if we will be able to offer massages for the 2021 event. We will update this section as and when we know more.

Charging facilities

Plug sockets will be available at each Basecamp

Please be considerate when using this facility. Charge your device as required and then collect it to allow others to charge theirs.

You must label all your personal items with your name so they can be clearly identified. Please DO NOT bring a laptop/iPad with you due to their value and confidential nature.

Security

Site stewards are present around Basecamp looking after all participants and equipment onsite. Please report anything untoward to a steward.

You are responsible for all your personal belongings. Threshold Sports cannot take responsibility for missing or lost items.

Overnight: plus packages

WHAT IS THE QUALITY OF HOTELS WE WILL BE STAYING IN?

All the hotels will have a minimum of 3 stars. Further detail on each hotel will be sent to you in due course once you have registered.

Please note: on the final night before John O’Groats you will be camping on the main site so please ensure you bring a sleeping bag. A camping mat will be provided.

WHAT TYPE OF ROOMS ARE PROVIDED?

Rooms will be single occupancy, but there is the option for the Plus package to opt for a double occupancy room if you are signing up as a couple.

Double occupancy rooms will mostly be in double beds. We are unable to guarantee twin beds.

HOW DO I GET FROM THE HOTEL TO THE STARTLINE EACH EVENING / MORNING?

All Plus participants have a Team Manager and dedicated Plus crew.

  • They will be in charge of your hotel and shuttle arrangements and on hand if you need help.
  • At each Basecamp you will have a ‘Plus Information Point’ where you can reserve your shuttle and speak to the team.

Each day you will start/finish at the Basecamp and be shuttled to and from your hotel accommodation.

We run shuttles from the Basecamp to your hotel from 4pm each day (apart from Friday 3rd where there will only be one shuttle at approx 9.30pm – time TBC). The exact timings of these shuttles will vary and will depend on the proximity of the hotel to the basecamp.

As we need to coordinate shuttle transport for 100 riders you may have to wait a short while for your shuttle. You will be able to help yourself to afternoon tea while you wait, and also have your day bag available to shower and change into something comfortable.

As you will be eating and attending the evening briefing in the Basecamp, there will be shuttles going to and from the hotels and Basecamp. This is particularly for those that arrive early in to the Basecamp and want to go back to their hotel before returning to the basecamp for dinner and evening briefing.

In the morning there will be one pick up time from the hotel to get you back to the basecamp in time for breakfast before the start opens

WHERE WILL I EAT BREAKFAST AND DINNER EACH DAY?

Dinner and breakfast will be provided at the Basecamp each day with the other riders.

WHAT HAPPENS WITH MY BAGS?

You will drop your luggage with the Plus team at the hotel each morning. This will then be transported to your next hotel.

  • Each rider has a luggage limit of 21kg.
  • This weight can be distributed across two bags, with one bag not exceeding 16kg
  • We would recommending having one main bag of 16kg and a second, smaller day bag, of 5kg with a washing kit and a spare change of clothes if you want to shower/change at Basecamp while waiting for your hotel transfer.

IS LAUNDRY INCLUDED IN MY PACKAGE?

No. If you wish to make use of the laundry service you need to purchase this additionally. This can be purchased when you are registering for the event.

Friends and family

Are friends and family allowed to visit Basecamp?

Unfortunately this year due to our COVID-19 mitigation measure, family and friends will not be allowed onto our Basecamp sites except for at John O’Groats.

You will still be able to meet your friends and family along the way in public spaces outside of these locations and also check out of the camp to meet with them. If you do this, we strongly request that you continue to take precautions around COVID-19 to minimise the risk of infection being brought back into the camp. 

Can my friends and family come and see me along the route?

Your friends and family are welcome to come and see you along the route, but we ask that they avoid pit stops as these areas are for participants only.

Can my friends / family stay overnight in their own tent / caravan at Basecamp?

No, unfortunately we are not able to accommodate friends and family overnight on the Basecamp.

FUNDRAISING

I'd like to fundraise for charity but my charity is not listed in the drop down list on the registration form – how can I fundraise for them?

If there is a charity close to your heart that isn’t yet registered as a non-partner of ours, you will need to get permission from them to part-fund your place. We have an easy 3 step process to get consent from a new charity to part-fund your entry:

  1. Email the charity a link to our Non-Partner Charity Consent Form and ask them to complete it
  2. Once they have completed it, your chosen charity will then confirm with you whether they can part-fund your place on the event.
  3. When confirmed by the charity, after 5 working days they will then appear in the drop-down list in the Fundraising section on the Non-Partner Registration form.

To find out more information, please see the bottom of the Charity Entry page.

When can I start fundraising?

As soon as you have completed your charity entry you can start fundraising. For any fundraising specific questions, such as how to set up your page, please contact your chosen charity.

Does the minimum fundraising target need to be met per person or can it be raised as part of a team?

You are required to meet the minimum fundraising target individually. Unfortunately you can’t split the total within your team unless you have prior agreement with your charity.

Can I set up a shared fundraising page with my team mate?

As the charity will be tracking your fundraising, we recommend contacting your chosen charity directly to ask them about this.

Virgin Money Giving information

We are proud to partner with Virgin Money Giving. Whether you have purchased a charity place or general place, you can set up your Virgin Money Giving page and start your fundraising today!

It’s easy to put off your fundraising… we know it can be tough. But it’s simple to get started and you can create a page in just a few clicks. You will be amazed at how much you can raise for your chosen charity.

Plus, if you fundraise through Virgin Money Giving you will have access to personal fundraising support from their helpdesk, a dedicated fundraising hub and as they’re not for profit, more of your donations will be sent directly to the charity.

Post-event

Results

All results will be available to view via the Rider Information Platform.

How do I claim lost property?

Any lost property found on the event will be handed to the Info desk at each Basecamp. We will take this back to our office after the event so please send us an email if you have lost anything.

Please note, any unclaimed lost property will be disposed of after 2 weeks.

IF YOU CAN NO LONGER ATTEND

WHAT HAPPENS IF I NEED TO CANCEL MY PLACE?

We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point, if participants have to cancel their place for any reason, we offer sliding scale refund policy on your entry fee.

The sliding scale is outlined in our Terms and Conditions

We do provide some options for you if you cannot attend, and they are listed in the following sections.

IS MY DEPOSIT REFUNDABLE?

We operate a tiered refund policy.

The refund amount the participant is entitled to will depend on the that the Event Organisers are notified. As we get closer to the event, costs for that individual will have already been accounted for. The tiered refund schedule is outlined in our Terms and Conditions.

EVENT DEFERRAL

You can defer your entry to 2022*.

This must take place before midday on Sunday 13th June 2021 (Plus package), Sunday 22nd August 2021 (Classic package), and there is a fee to do this. This fee can be paid under the ‘Additional Purchases’ section of the your MyEvents Portal.

Once the correct Entry Fees have been paid and Administration Fee has been processed, we will cancel your registration for 2021. We will not refund the Entry Fee but will then send you a free of charge web link to sign up to the event the following year.

Please refer to the Terms and Conditions for further details.

PARTICIPANT TRANSFER

You can transfer your place to another participant. This can be done via this form.

Once this form has been completed, one of the team will be in touch and will process this change within 5-7 working days.

This must take place before midday on Sunday 22nd August 2021 and there is a fee to do this. This must be made payable to the Event Organisers by the outgoing participant.

DEFERRED PARTICIPANTS FROM 2020

Am I automatically registered for the 2021 event?

No you are not.  We have reserved a place for you in the 2021 event however we need you to complete the 2021 registration form so that we can capture the most up to date details for yourself.

We sent a link to the 2021 registration form out at the end of August 2020.  If you have not received this, please let us know and we can re-send.

You need to redeem your link by Tuesday 6th October 2020 to guarantee your place for 2021.

I have not received my 2021 registration link

In the first instance, please check your junk mailbox as these links are generated and sent directly from our registration system and can sometimes be flagged as spam.

If you still can’t find the link, please email us at info@rideacrossbritain.com and we’ll re-issue it.

Do my extras rollover (e.g. jersey, laundry)?

No, you will need to re-purchase these.

You should have received a full refund for these earlier in the year. If you have not, please email us at info@rideacrossbritain.com

I would like to change to another package or do a participant transfer

To process this change, please submit your request via this CHANGE FORM.

A member of the team will process your request within 5-7 working days.

We are waiving all of our usual administration fees for this process up until Thursday 31st December 2020.

Please note, requests are subject to availability.

Am I able to purchase registration insurance / does it rollover?

We’re afraid not. As your link is free of charge, the system does not recognise any value to insure against.

COVID-19 UPDATES

What measures are you putting in place to mitigate Covid-19?

We take your safety on event very seriously and we will ensure that we adhere to all Government and WHO guidelines at the time of the event.

We are working closely with industry and COVID health and safety experts to maximise the chances of the events continuing as planned. We are giving focus to a range of measures whilst also working hard to ensure that none of the traditional Threshold magic and hospitality is lost.

For more information, including FAQs related to your entry, please visit our dedicated Safe and Secure in 2021 which will be regularly reviewed and updated.

Terms and Conditions

Title Sponsor
Deloitte logo
Event Partners
Rocktape logo
High5 logo
VMG logo
Gold Charity Partners
CRUK logo
Macmillan logo
Alzheimer's Society logo
Prostate cancer uk logo
Prince's Trust logo

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