We are on hand to help answer your queries
The Deloitte Ride Across Britain 2021 event will take place from 4th – 12th September 2021.
The official dates for the Ride are:
Riders will be expected to arrive from 2pm the day BEFORE their first day of riding to register and prepare for the next day. There will be dinner and a briefing the evening before the first day of riding, and accommodation provided down in Land’s End.
Tickets sold out in record timing this year! Join our 2022 wait list and never miss out again. You’ll receive an exclusive 24-hour window to bag yourself a ticket before our general entries open for 2022!
Riders must be aged 18 years or above by the start of the event to be allowed to enter the event.
We welcome teams on the event! Please see below for more info.
Teams of friends: As we need all medical and dietary info from each participant we need each individual to register seperately. You will be able to create a team on the registration form that you can share with your friends, so that we can link you with your other team mates. This is important so that we know to put you in the same camping zone for the event.
Corporate teams: If you are interested in entering a corporate team, please contact us at firstname.lastname@example.org. We can invoice your company for the places so the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training.
Yes, there is the option to pay your entry fee in instalments. More details regarding the instalment schedule for each package is available in the Rules and Regulations at the bottom of this page.
Yes, you can transfer to another package if it is not sold out.
This must take place before midday on Sunday 22nd August 2021. Please refer to the Rules and Regulations for further details.
The closing date for entries is Sunday 22nd August 2021 at midnight and no entries will be accepted after this time. If the event is sold out, the registration form will close earlier.
You will receive your race pack in the post in advance of the event.
If you are travelling from overseas, you will not receive your pack in the post and you will need to pick it up from the registration desk on the day. This is also the case for anyone who registers after Friday 30th July 2021.
The race pack will include your rider number with cable ties, a luggage label and your participant wristband.
If you have any questions about your pack, please head to the Info Desk on your first day of the event.
All Training Plans can now be viewed via the Rider Information Platform here.
A full overview of what your insurance policy covers can be viewed in your Active Refunds confirmation email. If you have any further questions, we recommend contacting Active Refunds directly.
We highly recommend that riders take out suitable insurance to cover themselves and their bikes during, and in the lead up to the event.
If riders are suitably insured, they will be covered should they have to pull out for any reason and we will provide the necessary documentation to give to their insurers to be reimbursed the entry fee. We cannot personally give advice on this but your insurers should be able to advise you on suitable cover.
If you have opted to be on the instalment plan, there are three payments that are scheduled to be taken on:
The instalment amounts differ depending on the package and date that of registration. You will have received an email after registering which confirms the amount to be taken on each date.
You can log in to your ‘MyEvents’ portal and select ‘Billing management’. Find the payment method and select ‘add new credit card’. Proceed to complete your details and update.
Yes, you can. You log into your ‘MyEvents’ portal and chose to either pay your next instalment balance or the full account balance
Your payment plan will be cancelled if your payment gets declined and you will only be able to pay off the remaining balance in one go via your ‘MyEvents’ portal.
Unfortunately, we’re unable to reinstate the payment plan.
Yes there is. Check out the Transport Guide on the Rider Information Platform for all of the information and the links to book.
Please note: If you are an England or Scotland rider you will need to organise your own transport to/ from Edinburgh.
Yes there is. Check out the Transport Guide on the Rider Information Platform for all of the information and the links to book.
Please note: If you are an England or Scotland rider you will need to organise your own bike transport to/ from Edinburgh.
Yes you can. Check out the Transport Guide on the Rider Information Platform for all of the information and the links to book.
If you are flying from overseas for the Ride, we understand you may not be able to drop your bike for the bike transport in advance of the event.
Check out the Transport Guide on the Rider Information Platform for all of the information and the links to book.
A full kit list is provided on Rider Information Platform which you’ll have access to when you sign-up.
You don’t need to have the latest carbon fibre racing bike to complete the event. However, you do want one which is comfortable, safe and light enough that you can cover the distance efficiently. Please find below a list of our permitted and not permitted bikes.
* We will permit the use of e-bikes if you have a registered disability and an e-bike will enable you to complete the event. Please see the Rules and Regulations (4.12.20) for more details.
Yes. Safety out on the road is paramount to us so we cannot allow you to ride without one.
Merchandise is available to order via your ‘My Events Portal’ , or our online shop, which will be live in the new year.
Merchandise will arrive in the post to the listed on your registration approximately 2 weeks before the event. Be sure to check you have shared the correct address with us.
1 x 16kg bag
Classic / England / Scotland
1 x 16kg bag
There is the option to purchase additional weight if you would like it. Please see the Rider Information Platform for more information.
Any lost property found on the event will be handed to the Info desk for you to collect at the Start, Basecamp and Finish. We will take this back to our office after the event so please send us an email if you have lost anything. Please note, any unclaimed lost property will be disposed of after 2 weeks.
If there is a charity close to your heart that isn’t yet registered as a non-partner of ours, you will need to get permission from them to part-fund your place. We have an easy 3 step process to get consent from a new charity to part-fund your entry:
1. Email the charity a link to our Non-Partner Charity Consent Form and ask them to complete it
2. Once they have completed it, your chosen charity will then confirm with you whether they can part-fund your place on the event.
3. When confirmed by the charity, after 5 working days they will then appear in the drop-down list in the Fundraising section on the Non-Partner Registration form.
To find out more information, please see the bottom of the Charity Entry page.
You can get started as soon as you have registered! You don’t need to wait to be contacted by your chosen charity.
Your chosen charity will contact you as soon as possible to check in with how your fundraising is going.
As the charity will be tracking your fundraising, we recommend contacting your chosen charity directly to ask them about this.
You are required to meet the minimum fundraising target individually. Unfortunately you can’t split the total within your team unless you have prior agreement with your charity.
We will transport your bags for you from the start to your final destination each day. In your registration pack you will be given a luggage label with your participant number on it to attach to any luggage so it is easy to find at the end of the day. You’ll just need to drop bags with us in the morning and it will be there for you to pick them up at the other end.
We will be providing a laundry service on the ride at an additional cost for those doing the ‘Classic’ or ‘Plus’ package. This will enable you to get your cycling kit cleaned three times throughout the ride meaning you will need to bring three sets of cycling kits with you.
As well as this, there will be washing facilities available for you to wash your other kits and there a drying room available at each basecamp for you to leave your kit overnight to dry to pick up in the morning.
You are not permitted to provide your own tent and camp on site.
All basecamp space is reserved for the event set up and event vehicles. If you wish to camp overnight on site you will need to book the relevant package.
Upon arrival into basecamp, head to our Tent Allocation team who will allocate tents to participants on a first come, first served basis.
When we issue race packs, participants will be allocated a colour. You will then be allocated a tent in this colour zone.
To ensure you’re in the same colour zone as your partner or friends, we would recommending creating a ‘team’. We will endeavour to ensure all team. members are allocated the same colour.
You can create a team through your MyEvents portal by clicking on ‘create a team’.
Due to Covid limitations, we are unable to confirm if we will be able to offer massages for the 2021 event. We will update this section as and when we know more.
Unfortunately not, if you’re looking to use your own caravan, we’d recommend looking into our Weekender excl. camping package and staying overnight somewhere local.
Family and friends are welcome in basecamp between 3.00pm and 8.00pm each day. They will be provided with an accreditation wristband.
Food in the catering area is for riders only but friends and family are more than welcome to purchase drinks from the basecamp bars.
You will cycle on average 110 miles a day.
Yes, the route will be fully signed, with chaperones along route for support.
No. The route is set along quieter roads so there is less traffic (and they’re more beautiful). You must still cycle sensibly and safely and obey the Highway Code in order to avoid accidents.
The level of training required will vary depending on the individual. We provide riders with the choice of training plans (novice, intermediate and advance) to get any level of rider into shape to enjoy and complete the ride.
As well as training plans, each of our monthly emails will include a section on responsible riding. It is important to remember that the key factor of training is to get out on the bike as much as you can, as well as learning key skills that you will need for the ride. Therefore it is also recommendable for riders to get some practice group riding, train on undulating terrain and perhaps have a go at a multi-day sportive such as the Dulux London Revolution 2021.
Each day the route will be open for a 12 hour period each day. Therefore, you need to be able to cycle around 10 mph as a minimum. If this sounds like a stretch for you, we recommend following the event training plan provided to you as part of the package.
There will be pit stops roughly every 35-40 miles along the route for you to refresh and sort out any mechanical / medical issues you might be having.
We have a variety of food on our pit-stops and at our basecamp that cater for everyone including gluten free, diary free, and meat-free and vegan options for you to enjoy.
If you have specific dietaries, please ensure that this is noted during your registration.
Sometimes, this food can be kept in a different section so please ask a member of staff if you can’t immediately see these options.
The route is open for 12 hours each day. From 7.00am – 7.00pm.
Please note: Each pit-stop will have a cut off time (determined closer to the start of the event). If you miss the cut off time, you will be asked to get into the broom wagon.
We will have mechanics out on the route to help with any significant issues, but we do ask all riders to bring a small toolkit and to be able to fix their own punctures. We recommend bringing along a kit that includes the following:
We strongly recommend learning how to use this equipment prior to the event, there are many online tutorials on this subject to help you along.
We will have medics out on the route to help with any significant issues, but we do ask all participants to bring a small first aid kit to be able to deal with their own minor issues e.g. blisters, chafing.
Each pit stop and the finish line has a cut off time, which will be publicised before the event and reiterated each day. We operate a ‘broom wagon’ vehicle to pick up those who fall behind the stated cut off times.
This follows the ride each day and collects those who are unable to complete the stage. The broom wagon then transports them onwards to the next basecamp by the end of each day. Please note that any absence of riding for a day will count as a strike.
The broomwagon will be travelling at an average speed of around 10mph and will leave camp at 8.30am. You are required to stay in front of this at all times or else you will be taken off the route and transported to the next base camp.
We are committed to ensuring that as many riders as possible reach John O’Groats safely which is why we operate a three strike rule.
If you have not been able to complete a day’s riding and have gone on the broom wagon, you will get a ‘strike‘ to say you haven’t managed to finish that day. If you receive your third strike, this will mean you are unfortunately no longer able to continue on the Ride as we feel it would be unsafe for you to continue due to the demanding nature of the event.
Please note: a strike is applicable if you do not complete a day of the Ride. The strike still applies even if you do not ride and organise your own transport to the next basecamp therefore not going on the broom wagon.
In partnership with Open Tracking, you can now hire a GPS tracker for the duration of the event!
Your tracker will provide accurate location data, available online for your friends and family to view, so they can see how well you’re progressing along the route. This is NOT linked to your event timing, but it does mean your supporters can see more accurately where you are throughout the event and how close you are to the finish line!
Visit Open Tracking to book now.
Check out this video to see how the trackers work here.
Your friends and family are welcome to come and see you along the route, but we ask that they avoid pit-stops as these areas are for participants only. A more specific breakdown of the route will be published closer to the event.
The whole entry fee goes towards the costs of the facilities and services put in place for riders. These costs include camping facilities, food – including breakfast, lunch, dinner and pit stop snacks, sports nutrition and facilities for showering/ bathrooms etc.
The fee also goes towards crew service costs on the event such as: chaperones, and medical teams, mechanics, luggage transport services and basecamp/ pit stop crew. Check out our What’s included page for more information.
On the evening before riding, overnight stay at the Land’s End basecamp is included. Riders will be required to arrive from 2pm to register and get their bikes ready for the next day. On the Friday night there will be a rider briefing and an evening meal provided ready to get set and go on the Saturday morning.
On the final day of the ride there is NO overnight accommodation provided. Once riders arrive at the JOG base camp there will be hot soup and coffee’s available and riders will usually head off home. A small percentage of riders normally choose to stay overnight up in Scotland near the airport due to flight/ train times and then head off on the Monday.
You will need to bring your own sleeping bag and sleeping mat. Tents will be provided.
Once you’ve signed up we will send you the event information guide, which has a recommended kit list so you know exactly what you do and do not need to bring.
Tents are 2 man pop up tents (allocated one per person) so if you are participating in a couple you can opt to put your bags in one tent and yourselves in another.
All the hotels will have a minimum of 3 stars. Further detail on each hotel will be sent to you in due course once you have registered.
Please note: on the final night before John O’Groats you will be camping on the main site so please ensure you bring a sleeping bag. A camping mat will be provided.
Rooms will be single occupancy, but there is the option for the Plus package to opt for a double occupancy room if you are signing up as a couple.
Please note: double occupancy rooms will mostly be in double beds. We are unable to guarantee twin beds.
You will eat dinner and breakfast at the basecamp with the other riders. There will be shuttles running from basecamp to the hotel and back so you are able to travel between the two.
Each day you will start/finish at the basecamp and be shuttled to and from your hotel accommodation.
We will be running shuttles from the basecamp to your hotel from 4pm each day (apart from Friday 4th where there will only be one shuttle at 9.30pm). The exact timings of these shuttles will vary and will depend on the proximity of the hotel to the basecamp.
As we need to coordinate shuttle transport for 90+ riders you may have to wait a short while for your shuttle. You will be able to help yourself to afternoon tea while you wait, and also have your day bag available to shower and change into something comfortable.
As you will be eating and attending the evening briefing in the basecamp, there will be shuttles going to and from the hotels back to the basecamp. This is particularly for those that arrive early in to the basecamp and want to go back to their hotel before returning to the basecamp for dinner and evening briefing.
Each day you will need to bring your main bag from your hotel room and drop it in the hotel reception. This bag will be transported straight to your next hotel and has a weight limit of 15kg.
You will also need to pack a small day bag that will be transported to the next basecamp. In this bag you should pack washing kit and a spare change of clothes for if you want to shower / change at basecamp while you wait for the transfer to your hotel at the end of the day. This bag has a weight limit of 5kg.
No. If you wish to make use of the laundry service you need to purchase this additionally. This can be purchased when you are registering for the event.
We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point, if participants have to cancel their place for any reason, we offer sliding scale refund policy on your entry fee.
The sliding scale is outlined in our Rules and Regulations.
We do provide some options for you if you cannot attend, and they are listed in the following sections.
The refund amount the individual is entitled to will depend on how early they notify us of the need to cancel, as nearer to the Ride the costs for that individual will have already been accounted for. The refund schedule is outlined in our Rules and Regulations.
You can defer your entry to 2022*.
This must take place before midday on Sunday 13th June 2021 (Plus package), Sunday 22nd August 2021 (Classic package), and there is an Administration Fee to do this. This must be made payable to the Event Organisers. Please refer to the Rules and Regulations for further details.
Please note: you may only defer once, so if you have already deferred the previous year, this option no longer applies to you.
You can transfer your place to another participant. This can be done this form.
Once this form has been completed, one of the team will be in touch and will process this change within 5-7 working days.
This must take place before midday on Sunday 22nd August 2021 and there is a fee to do this. This must be made payable to the Event Organisers by the outgoing participant.
Please note: if your place was deferred from 2020 this process is slightly different. Please see below section for more information.
No you are not. We have reserved a place for you in the 2021 event however we need you to complete the 2021 registration form so that we can capture the most up to date details for yourself.
We sent a link to the 2021 registration form out at the end of August 2020. If you have not received this, please let us know and we can re-send.
You need to redeem your link by Tuesday 6th October 2020 to guarantee your place for 2021.
In the first instance, please check your junk mailbox as these links are generated and sent directly from our registration system and can sometimes be flagged as spam.
If you still can’t find the link, please email us at email@example.com and we’ll re-issue it.
No, you will need to re-purchase these.
You should have received a full refund for these earlier in the year. If you have not, please email us at firstname.lastname@example.org
To process this change, please submit your request via this CHANGE FORM.
A member of the team will process your request within 5-7 working days.
We are waiving all of our usual administration fees for this process up until Thursday 31st December 2020.
Please note, requests are subject to availability.
We’re afraid not. As your link is free of charge, the system does not recognise any value to insure against.
We take your safety on event very seriously and we will ensure that we adhere to all Government and WHO guidelines at the time of the event.
We are working closely with industry and COVID health and safety experts to maximise the chances of the events continuing as planned. We are giving focus to a range of measures whilst also working hard to ensure that none of the traditional Threshold magic and hospitality is lost.
For more information, including FAQs related to your entry, please visit our dedicated Safe and Secure in 2021 which will be regularly reviewed and updated.