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We are on hand to help answer your queries


What date will the event take place?

The Deloitte Ride Across Britain 2019 event will take place from 7th – 15th September.

When do I need to arrive at the event?

The official dates for the Ride are:

  • Full Course Classic / Plus: 7th – 15th September 2019
  • England: 7th – 12th September 2019
  • Scotland: 13th – 15th September 2019

Riders will be expected to arrive from 2pm the day BEFORE their first day of riding to register and prepare for the next day. There will be dinner and a briefing the evening before the first day of riding, and accommodation provided down in Land’s End.


Is there an age limit?

Riders must be aged 18 years or above by the start of the event to be allowed to enter the event.

Can I enter as part of a team?

We welcome teams on the event! Please see below for more info.

Teams of friends: As we need all medical and dietary info from each participant we need each individual to register individually. There will be a section on the registration form that allows you to write in your team name, so that we can link you with your other team mates. This is important so that we know to put you in the same camping zone for the event.

Corporate teams: If you are interested in entering a corporate team, please contact us at We can invoice your company for the places so the individuals don’t have to pay on registration when signing up. We will also let you know how we can support your pre-event experience on elements such as kit design and training days.

Can I pay in instalments?

Yes, there is the option to pay your entry fee in instalments. More details regarding the instalment schedule for each package can be found by clicking here to see the schedule.

Can I change my package?

Yes, you can transfer to another package if it is not sold out.

This must take place before midday on Friday 26th July 2019. Please refer to the Rules and Regulations for further details.

When do event entries close?

The closing date for entries is 1st September at midnight and no entries will be accepted after this time. If the event is sold out, the registration form will close earlier.

How do I get my race pack?

You will receive your race pack in the post in advance of the event.

If you are travelling from overseas, you will not receive your pack in the post and you will need to pick it up from the registration desk on the day. This is also the case for anyone who registers after 4th August.

The race pack will include your bib number with safety pins, a luggage label and your participant wristband.

If you have any questions about your pack, please head to the Info Desk on the day of the event.

Do I need insurance?

We highly recommend that riders take out suitable insurance to cover themselves and their bikes during, and in the lead up to the event.

If riders are suitably insured, they will be covered should they have to pull out for any reason and we will provide the necessary documentation to give to their insurers to be reimbursed the entry fee. We cannot personally give advice on this but your insurers should be able to advise you on suitable cover.


Is there rider transport available?

Yes there is. Please follow this link to get more details about rider transport.

Please note: If you are an England or Scotland rider you will need to organise your own transport to/ from Edinburgh.

Is there bike & luggage transport?

Yes there is. Please follow this link to get more information about bike & luggage transport.

Please note: If you are an England or Scotland rider you will need to organise your own bike transport to/ from Edinburgh.

Can I book extra weight for my luggage?

Yes, you are able to book extra weight through European Bike Express please follow this link for more details.

I'm an international rider, what are my best transport options?

If you are flying from overseas for the Ride, we understand you may not be able to drop your bike for the bike transport in advance of the event. Therefore, please contact European Bike Express directly for more information.


What kit should I wear?

A full kit list is provided on Participant Rider Platform which you’ll have access to when you sign-up.

What bike do I need?

You don’t need to have the latest carbon fibre racing bike to complete the event. However, you do want one which is comfortable, safe and light enough that you can cover the distance efficiently. Please find below a list of our permitted and not permitted bikes.


  • Road Bike (recommended)
  • Hybrid & Cyclocross (recommended)
  • Mountain Bikes
  • Single Speed
  • Single speeds with a fixed or freewheel are permitted as long as they have two handlebar-operated brakes – one front and one rear.
  • Folding Bike
  • Cruiser Bike
  • Tricycles
  • Handcycles & recumbents
  • As this is an open road event please ensure that you are visible by displaying a safety flag
  • Tandems. Please note you will need two entries, one per person
  • Electric bicycles. You must be familiar with your bike’s battery range, and carry a charged spare battery with you. There won’t be any charging stations at pit-stops, only at the base camp. Mechanics will not be carrying any spare batteries.
  • You must ensure your bike is legal and road-worthy. Please see government guidance here:


  • Fixed wheel with no brakes and/or only a front brake
  • Any bicycle with only one brake
  • Unicycles
  • Penny Farthings
  • Quadcycles
  • BMX
  • Towed trailers
  • Child carriers
  • Tag-a-long trailers bicycles
  • Trailer bicycles
  • Cargo bicycles
  • Specialist time-trial bicycles
  • Stride driven or stand up machines such as elliptical cycles
  • Any bicycle without 360° rider visibility
  • Unconventional handlebars (including triathlon bars, aero bars, clip-ons, prayer bars, Spinaci bars and cow bars)
  • Handlebars without bar-end plugs

Do I have to wear a helmet?

Yes. Safety out on the road is paramount to us so we cannot allow you to ride without one.


How do I transport my bags from the start to the finish?

We will transport your bags for you from the start to your final destination each day. In your registration pack you will be given a luggage label with your participant number on it to attach to any luggage so it is easy to find at the end of the day. You’ll just need to drop bags with us in the morning and it will be there for you to pick them up at the other end.

How do I get my cycling kit cleaned and dried on the ride?

We will be providing a laundry service on the ride at an additional cost for those doing the ‘classic’ or ‘plus’ package. This will enable you to get your cycling kit cleaned on days 3, 5 and 7 of the ride meaning you will need to bring three sets of cycling kits with you.

As well as this, there will be washing facilities available for you to wash your other kits and there a drying room available at each basecamp for you to leave your kit overnight to dry to pick up in the morning.


Can I pitch my own tent?

You are not permitted to provide your own tent and camp on site.

All basecamp space is reserved for the event set up and event vehicles. If you wish to camp overnight on site you will need to book the relevant package.

Are friends and family allowed to visit basecamp?

Family and friends are welcome in base camp between 3.00pm and 8.00pm each day. They will be provided with an accreditation wristband.

Food in the catering area is for riders only but friends and family are more than welcome to purchase drinks from the basecamp bars.


How many miles will I cycle on average each day?

You will cycle on average 110 miles a day, with the longest day being 127 miles.

Is the route fully signed?

Yes, the route will be fully signed, with chaperones along route for support.

Are the roads closed?

No. The route is set along quieter roads so there is less traffic (and they’re more beautiful). You must still cycle sensibly and safely and obey the Highway Code in order to avoid accidents.

How much training am I expected to do?

The level of training required will vary depending on the individual. We provide riders with the choice of training plans (novice, intermediate and advance) to get ant level of rider into shape to enjoy and complete the ride.

As well as training plans, each of our monthly emails will include a section on responsible riding. It is important to remember that the key factor of training is to get out on the bike as much as you can, as well as learning key skills that you will need for the ride. Therefore it is also recommendable for riders to get some practice group riding, train on undulating terrain and perhaps have a go at a multi-day sportive such as the Dulux Trade London Revolution 2019.

How fast do I have to cycle?

Each day the route will be open for a 12 hour period each day. Therefore, you need to be able to cycle around 10 mph as a minimum. If this sounds like a stretch for you, we recommend following the event training plan provided to you as part of the package.

Are there pit stops along route?

There will be pit stops roughly every 35-40 miles along the route for you to refresh and sort out any mechanical / medical issues you might be having.

What is the cut off time?

The route is open for 12 hours each day. From 7.00am – 7.00pm.

Please note: Each pit-stop will have a cut off time (determined closer to the start of the event). If you miss the cut off time, you will be asked to get into the broom wagon.

Will there be mechanical support on the road? Should I bring a puncture repair kit?

We will have mechanics out on the route to help with any significant issues, but we do ask all riders to bring a small toolkit and to be able to fix their own punctures. The kit that we recommend to bring along includes the following:

  • Puncture repair kit
  • Spare inner tube
  • A couple of tyre levers
  • A pump

We strongly recommend learning how to use this equipment prior to the event, there are many online tutorials on this subject to help you along.

Will there be medical support on the route? Do I need to bring a first aid kit?

We will have medics out on the route to help with any significant issues, but we do ask all participants to bring a small first aid kit to be able to deal with their own minor issues e.g. blisters, chafing.

What is the Broom Wagon?

Each pit stop and the finish line has a cut off time, which will be publicised before the event and reiterated each day. We operate a ‘broom wagon’ vehicle to pick up those who fall behind the stated cut off times.

This follows the ride each day and collects those who are unable to complete the stage. The broom wagon then transports them onwards to the next basecamp by the end of each day. Please note that any absence of riding for a day will count as a strike.

The broomwagon will be travelling at an average speed of around 10mph and will leave camp at 8.30am. You are required to stay in front of this at all times or else you will be taken off the route and transported to the next base camp.

What is the three strike rule?

We are committed to ensuring that as many riders as possible reach John O’Groats safely which is why we operate a three strike rule.

If you have not been able to complete a day’s riding and have gone on the broom wagon, you will get a ‘strike‘ to say you haven’t managed to finish that day. If you receive your third strike, this will mean you are unfortunately no longer able to continue on the Ride as we feel it would be unsafe for you to continue due to the demanding nature of the event.

Please note: a strike is applicable if you do not complete a day of the Ride. The strike still applies even if you do not ride and organise your own transport to the next basecamp therefore not going on the broom wagon.

Will there be live tracking on the event?

No, you cannot be live tracked through the event.

We would recommend using a tracker app if your friends and family want to keep track of your progress.

Can my friends and family come and see me along the route?

Your friends and family are welcome to come and see you along the route, but we ask that they avoid pit-stops as these areas are for participants only. A more specific breakdown of the route will be published closer to the event.


What does the entry fee cost go towards?

The whole entry fee goes towards the costs of the facilities and services put in place for riders. These costs include camping facilities, food – including breakfast, lunch, dinner and pit stop snacks, sports nutrition and facilities for showering/ bathrooms etc.

The fee also goes towards crew service costs on the event such as: chaperones, medical and massage teams, mechanics, luggage transport services and base camp/ pit stop crew. Check out our What’s included page for more information.

Is overnight stay included on the evening before riding and Sunday after the ride?

On the evening before riding, overnight stay at the Land’s End basecamp is included. Riders will be required to arrive from 2pm to register and get their bikes ready for the next day. On the Friday night there will be a rider briefing and an evening meal provided ready to get set and go on the Saturday morning.

On the final day of the ride there is no overnight accommodation provided. Once riders arrive at the JOG base camp there will be hot soup and coffee’s available and riders will usually head off home. A small percentage of riders normally choose to stay overnight up in Scotland near the airport due to flight/ train times and then head off on the Monday.

Do I need to bring a sleeping bag and sleeping mat?

You will need to bring your own sleeping bag and sleeping mat. Tents will be provided.

Once you’ve signed up we will send you the event information guide, which has a recommended kit list so you know exactly what you do and do not need to bring.

Tents are 2 man pop up tents (allocated one per person) so if you are participating in a couple you can opt to put your bags in one tent and yourselves in another.


What is the quality of the hotels we will be staying in?

All the hotels will have a minimum of 3 stars. Further detail on each hotel will be sent to you in due course once you have registered.

Please note: on the final night before Jonhn O’Groats you will be camping on the main site so please ensure you bring a sleeping bag. A camping mat will be provided.

What type of rooms are provided?

Rooms will be single occupancy, but there is the option for the plus package to opt for a double occupancy room if you are signing up as a couple.

Where will I eat breakfast and dinner each day?

You will eat dinner and breakfast at the basecamp with the other riders. There will be shuttles running from basecamp to the hotel and back so you are able to travel between the two.

How do I get from the hotel to the startline each evening / morning?

Each day you will start/finish at the basecamp and be shuttled to and from your hotel accommodation.
We will be running shuttles from the basecamp to your hotel from 4pm each day (apart from Friday 6th where there will only be one shuttle at 9.30pm). The exact timings of these shuttles will vary and will depend on the proximity of the hotel to the basecamp.

As we need to coordinate shuttle transport for 90+ riders you may have to wait a short while for your shuttle. You will be able to help yourself to afternoon tea and have a massage while you wait, and also have your day bag available to shower and change into something comfortable.

As you will be eating, having your massage and attending the evening briefing in the basecamp, there will be shuttles going to and from the hotels back to the basecamp. This is particularly for those that arrive early in to the basecamp and want to go back to their hotel before returning to the basecamp for dinner and evening briefing.

What happens with my bags?

Each day you will need to bring your main bag from your hotel room and drop it in the hotel reception. This bag will be transported straight to your next hotel and has a weight limit of 15kg.

You will also need to pack a small day bag that will be transported to the next basecamp. In this bag you should pack washing kit and a spare change of clothes for if you want to shower / change at basecamp while you wait for the transfer to your hotel at the end of the day. This bag has a weight limit of 5kg.

Is laundry included in my package?

No. If you wish to make use of the laundry service you need to purchase this additionally. This can be purchased when you are registering for the event.


What happens if I need to cancel my place?

We operate a 7-day cooling off period – during the first 7-days after registration your fee if fully-refundable should you change your mind. After this point your entry fee we offer a refund sliding scale if participants have to cancel their place for any reason.

The sliding scale is outlined in our Rules and Regulations.

We do provide some options for you if you cannot attend, and they are listed in the following sections.

Is my deposit refundable?

The refund amount the individual is entitled to will depend on how early they notify us of the need to cancel, as nearer to the ride the costs for that individual will have already been accounted for. The refund schedule is outlined in our Rules and Regulations.

Event deferral

You can defer your entry to 2020*.

This must take place before midday on 31st May (Plus package) and Friday 30th August (Classic package), and there is a fee to do this. This must be made payable to the Event Organisers. Please refer to the Rules and Regulations for further details.

Please call our team on 08454 862 012 Monday – Friday 9:30 – 1:30 to process this.

Please note: you may only defer once, so if you have already deferred the previous year, this option no longer applies to you.

Participant Transfer

You can transfer your place to another participant.

This must take place before midday on 26th July and there is a fee to do this. This must be made payable to the Event Organisers by the outgoing participant. Please refer to the Rules and Regulations for further details.

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